AXD Gorilla
Order & Payment FAQs
We accept bank transfers and cash on delivery (COD). For COD, you can pay in cash or via card when your order arrives.
Yes! Sagawa’s driver will carry a card machine. We accept Visa, Mastercard, JCB, and UnionPay.
Some vendors may not accept COD. In such cases, alternative payment methods will be available at checkout.
Contact us immediately via Messenger! Changes are only possible if the order hasn’t shipped.
Contact us immediately via Messenger and send correct details. We’ll update it if the order hasn’t shipped.
After selecting "Bank Transfer" at checkout, send your order number to us via Messenger. We’ll reply with our bank details. Transfer the exact order amount and email/forward the transaction receipt to via Messenger.
Absolutely. We only share verified account details via encrypted channels. Never transfer money to unofficial sources.
Orders are processed within 1–2 business days after we confirm your payment.
No, we require full payment upfront. Partial payments will delay or cancel your order.
Unpaid orders are automatically canceled after 48 hours.
AXD Gorilla
Shipping & Delivery FAQs
We partner with Sagawa, a trusted logistics provider, to ensure fast and reliable delivery across Japan.
Orders are processed within 1–2 business days (excluding weekends/holidays). Sagawa typically delivers within 1–3 days after dispatch.
Sagawa delivers between 9:00 AM – 6:00 PM. You’ll receive a notification with a time window on the delivery day.
Currently, we only ship domestically within Japan via Sagawa.
Orders are processed within 1–2 business days after payment verification (bank transfer) or COD confirmation.
A tracking number and link will be emailed once your order ships. Track it on Sagawa’s official tracking page.
Yes! Use the tracking number to contact Sagawa directly via their customer service portal or call 0120-19-1191
Sagawa will leave a missed-delivery notice. Follow the instructions to reschedule or pick up the package from a nearby Sagawa office.
AXD Gorilla
Support & Contact FAQs
Reach us via:
- Email: [email protected]
- Messenger: m.me/axdgorilla
- Facebook: facebook.com/axdgorilla
- Instagram: instagram.com/axdgorilla
We reply within 24–48 hours for emails and 1–2 hours for Messenger/social media DMs.
Yes! We provide support in English and Japanese. Specify your preference when contacting us.
Send us your order number via Messenger, and we’ll resend your Sagawa tracking link.