At AXD Gorilla, we aim to make your shopping experience smooth, transparent, and reliable from the moment you place an order until your items are delivered.
AXD Gorilla
🛍️ How to Place an Order
Find What You Need
Browse our range of Sri Lankan groceries and personal care items. Click “Add to Cart” for the products you want.
Check Your Cart
When you're done shopping, click the cart icon to review your items. Then click “Proceed to Checkout”.
Enter Delivery Details
Fill in your Delivery Details Including Name, Country, Postal Code, Prefecture/State, City, Street Address, Apartment/Suite (Optional), Phone Number, and Email.
If you want to ship to a different address, tick the checkbox and enter the new details, and any special instructions for delivery.
Choose a Payment Option
Right now, we offer Cash on Delivery (COD).
(You can pay with cash or use your card when the order arrives at your doorstep — our delivery partner will have a card machine with them.)
Double-Check & Place Your Order
Review your order list and delivery details one last time.
If everything looks good, click the “Place Order” button to confirm.
🔄 Please wait patiently while your order is being processed.
🚫 Do not refresh the page — you’ll be automatically redirected to the Order Received page with a success message.
⏳ If it takes more than 1 minute, please contact us via Facebook Messenger for support.
Send Your Order Number
After placing your order, you’ll see your order number on the website and also receive it by email with your invoice.
📩 Please send your order number and delivery address to us on Messenger to confirm.
AXD Gorilla
📦 Order Processing
AXD Gorilla
📝 Order Changes or Cancellations
AXD Gorilla
🔄 Out-of-Stock Items & Balk Orders
Delivery Issues
If your order is delayed, missing, or delivered incorrectly, please contact us within 48 hours of delivery. We will investigate the issue and ensure a timely resolution
How can we help you?
Have questions or need assistance? Reach out to us through Messenger, and our support team will be happy to assist you