***Free Delivery Across Japan, Excluding Okinawa – An Important Update for Our Customers
We are pleased to offer free delivery across Japan. However, please note that due to the unique logistics and distance involved, our free delivery service unfortunately does not extend to Okinawa. We appreciate your understanding and are committed to providing the best possible service to all our customers.
***Our shop is closed every Monday for a holiday. We look forward to serving you on other days!
***Please note that all orders placed between Sunday morning at 07:00 and Tuesday morning at 07:00 will be handed over to our delivery company (Sagawa) between 07:00 and 13:00 on Tuesday.
Please note: Delivery charges have been updated effective from August 16, 2024.
**Thai Rice Ordering Policy:**
Due to the current shortage of Thai rice in Japan, we have implemented a policy to manage the distribution effectively. To place an order for Thai rice, the following minimum order values must be met:
– **10kg Thai Rice:** Minimum order value of ¥12,000
– **20kg Thai Rice:** Minimum order value of ¥24,000
– **30kg Thai Rice:** Minimum order value of ¥36,000
### Important Details:
1. **Total Order Value:** The above minimum values refer to the total value of your order, including the Thai rice and any additional items.
2. **Limited Stock Availability:** As Thai rice is in limited supply in Japan, we recommend placing your orders early to secure your desired quantity. We are doing our best to meet customer demand, but availability is subject to change based on supply conditions.
3. **Why This Policy?** This policy is necessary to ensure fair distribution among our customers and to prevent stock shortages. We value your understanding as we work through these supply challenges.
4. **Delivery Charges:**
– If your order includes 10kg of Thai rice and the total order value is less than ¥12,000, an additional ¥300 delivery charge will apply. This extra ¥300 is only applicable to orders that include 10kg of Thai rice.
– Orders with a total value of ¥12,000 or more, including Thai rice, qualify for free delivery.
– For information on how other shipping charges are calculated, please refer to our Shipping Fees page.
### Shipping Charge Calculation Examples:
– **Example 1:**
Order value less than ¥12,000 including 10kg Thai rice and all other items are dry goods.
**Shipping Fee:** [Standard Shipping Fee + ¥300]
– **Example 2:**
Order value less than ¥12,000 including 10kg Thai rice and frozen items.
**Shipping Fee:** [Standard Frozen Shipping Fee + ¥300]
– **Example 3:**
Order value over ¥12,000 including only 10kg Thai rice.
**Shipping Fee:** [Free Shipping]
– **Example 4:**
Order value over ¥12,000 including more than 10kg of rice (e.g., Thai rice 10kg + other rice).
**Shipping Fee:** [Rice Shipping ¥450]
– **Example 5:**
Order value over ¥12,000 including more than 10kg of rice (e.g., Thai rice 10kg + other rice) and frozen items.
**Shipping Fee:** [Rice Shipping ¥450 + Frozen Shipping ¥450]
If you have any questions or would like more information, please feel free to contact us. We are here to assist you with any concerns or inquiries.
We appreciate your cooperation and support during this time.