Terms and Conditions
Website: https://axdgorilla.com
Thank you for shopping with AXD Gorilla. These Terms and Conditions govern your use of our website and your purchase of goods from our store. By accessing or using our site, placing an order, or engaging with our services, you agree to comply with and be bound by the terms below.
Acceptance of Terms
By accessing or using our Website, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use our Website.
Changes to Terms
We reserve the right to modify these Terms at any time. Any changes will be posted on this page with an updated effective date. Continued use of the Website after any modifications constitutes acceptance of the new Terms.
Use of the Website
You agree to use the Website only for lawful purposes.
You must not:
Violate any applicable laws or regulations.
Infringe on the rights of others.
Use the Website in any way that could harm AXD Gorilla or its users.
Intellectual Property
All content, trademarks, logos, graphics, and designs on the Website are owned by AXD Gorilla or licensed to us. You may not reproduce, distribute, or use any content without our prior written permission.
Ordering and Order Processing
To ensure smooth and accurate processing of your order, please follow the steps below:
After placing your order on our website, you are required to send us your Order Number and complete Shipping Address via Messenger for confirmation.
This additional step helps us verify your order, avoid errors, and ensure faster dispatch. Orders not confirmed through Messenger may be delayed or placed on hold, and AXD Gorilla cannot be held responsible for any issues that arise due to lack of confirmation.
Once we receive your Order Number and Shipping Address via Messenger, we will confirm your order within 24 hours (excluding weekends and public holidays).
Please ensure all provided details are correct and written in English to avoid any processing or delivery issues.
Orders confirmed between 7:00 AM and the following day at 7:00 AM (JST) will be processed and dispatched the next day.
Orders confirmed between Saturday 7:00 AM and Monday 7:00 AM will be dispatched on Monday, as weekend processing is unavailable.
Please ensure all order details, including recipient address and contact information, are complete and accurate. AXD Gorilla is not responsible for delays or failed deliveries caused by incorrect or incomplete information.
Product Availability and Substitutions
We make every effort to keep our inventory up to date. However, in some cases, items may become unavailable after your order is placed.
If an item is out of stock and we are unable to contact you in time, we reserve the right to remove the item from your order with or without prior notice in order to avoid delays in processing.
If you would like us to provide a substitute product in such cases, please inform us of your preferences when placing the order or contact us via Messenger immediately afterward.
Shipping and Delivery
We work with Sagawa Express and other trusted third-party couriers to handle nationwide deliveries. Once your order has been handed over to the courier, AXD Gorilla is no longer responsible for delivery delays, damages, or transit-related issues.
Delivery timelines may vary depending on your location, courier schedules, and external factors such as weather conditions (heavy snow, typhoons, earthquakes, floods), and other natural disruptions.
Additional charges may apply for:
Orders containing frozen or temperature-sensitive items
Packaging modifications required to ensure safe delivery
Changes in box size or weight after the order has been confirmed
We will notify you if any such adjustments are necessary prior to dispatch, whenever possible.
Damaged or Missing Items
If any items in your order are damaged or missing upon delivery, please notify us within 48 hours. Timely reporting allows us to process courier claims and resolve the issue promptly.
For minor or small items, we may include the replacement with your next order if immediate redelivery is not feasible.
For larger or critical items, we will arrange a separate redelivery as soon as possible.
Please note that reports submitted after 48 hours may not be eligible for support or compensation due to courier policy and claim deadlines.
Payments
We currently support the following payment methods:
Cash on Delivery (COD)
Bank Transfer (pre-payment)
Please note that all orders must be paid in full before dispatch unless using the COD option.
Cancellations and Modifications
If you need to cancel or modify an order, please contact us immediately.
Orders that have already been processed or packed cannot be cancelled or modified.
We reserve the right to cancel any order at our discretion, particularly in cases of suspected fraud, payment issues, or supply chain disruptions.
Returns and Refunds
As our products include perishable, temperature-sensitive, or specially handled items, we do not accept returns or offer refunds under any circumstances.
All items are carefully inspected, packaged, and dispatched to ensure they arrive in good condition. We kindly request that you check your order immediately upon delivery and contact us within the specified timeframe if there are any issues (see Damaged or Missing Items section).
Events Beyond Our Control
AXD Gorilla is not liable for any delays, disruptions, or failure to fulfill orders caused by circumstances beyond our reasonable control. This includes, but is not limited to, natural disasters (e.g., earthquakes, heavy snow, typhoons), pandemics, strikes, transportation interruptions, supplier delays, or government-imposed restrictions.
In such cases, we will do our best to keep you informed and resume normal operations as soon as possible.
Contact Information
If you have questions about your order or these Terms and Conditions, feel free to reach out:
Email: [email protected]
Messenger: https://www.m.me/axdgorilla
Amendments
We may update these Terms and Conditions from time to time without prior notice. Continued use of the website after any changes indicates your acceptance of the updated terms.
How can we help you?
Have questions or need assistance? Reach out to us through Messenger, and our support team will be happy to assist you